Frequently Asked About Your Data
We collect your full name, email address, phone number, date of birth and payment method details (DANA, OVO, GoPay or QRIS account identifiers). We also log your IP address and device type the first time you log in. This information is used to verify your identity, process deposits and withdrawals, and prevent fraud.
We retain your complete game history, deposit and withdrawal records for 7 years from your last account activity to comply with financial reporting laws, depends on local law. If your account is inactive for 3 years, we anonymise your personal identifiers but keep transaction logs for dispute resolution and regulatory audit.
Yes. Log into your account, navigate to Settings > Privacy > Download My Data to export your profile, transaction history and game logs as a PDF. Alternatively, email our privacy team with your registered email and account ID; we send a full data packet within 7 business days.
Your payment credentials are encrypted with AES-256 and never stored on our game servers. We tokenise your payment method so each deposit and withdrawal uses a unique, one-time reference. Your actual account number is held only by our payment processor and verified during each transaction.
Deleting your account closes all active sessions and withdraws you from ongoing games. Your balance is frozen for 30 days in case you change your mind. After 30 days, any remaining balance is forfeited. Your personal data is anonymised after 3 years unless a dispute is open.
We do not sell your personal data. We share only the minimum information required with our payment processors (DANA, OVO, GoPay, QRIS), identity verification partners and legal authorities if compelled by law. All partners sign data-protection agreements that match our standards.
On desktop, log in and go to Settings > Account > Contact Information to change your email or phone. You'll receive a confirmation code at your current email; enter it to verify the change. Mobile app users see the same Settings panel when you tap your profile avatar.
